A short retrospective on what happens after you complain: the ticket gets a status, the status says "resolved," and the actual problem quietly continues living its best life.
Real complaints, posted under Airtel's own social accounts, from people we've anonymized. Nothing here is invented.
Calls it their worst experience with Airtel staff — and their eSIM, which is their primary number, still isn't working.
"Internet issues theek karo pehle." (Translation, in case it's needed: fix the internet before anything else.)
"Worst network." Two words. Eight likes. Says plenty.
A cheerful "what makes you say this? 👀" — followed by an invitation to move the conversation into DMs, where it stops being anyone else's problem to watch.
Not the network. Not the backend team. Not the eSIM. The comment section. "Comments on this post have been limited" — so the next person scrolling by doesn't get to see any of the above. Problem, in a manner of speaking, solved.
Your number, your request, your patience — all forwarded to a "backend team" that exists everywhere your complaint needs to go and nowhere it can actually be reached.
UntraceableYour primary number, now a coin flip. Works today, doesn't tomorrow, and the store visit in between changes nothing except your afternoon.
50/50 oddsEvery public complaint gets the same warm, camera-ready reply, engineered to move the conversation somewhere no one else will ever read it.
Patented, probablyWhy fix the feedback when you can just turn it off? A post that used to collect complaints now collects nothing at all.
Deployed"What makes you say this?" is not a question. It is a stalling tactic wearing an emoji.
Zero understanding, guaranteedEvery ticket reaches "Resolved" eventually. The issue is invited to stick around and enjoy the fireworks.
100% closure rate
Postpaid "fast lane" not actually adding their number — keeps bouncing to a backend team that never rolls it out. Poor service, patchy network, no fix in sight.